Plans for Every Size
Choose the ideal plan for your operations. All with guaranteed compliance.
Standard Plan
Monthly price (per agent): R$ 5,000 – R$ 7,000
To start automating with low risk and high predictability.
Standard is the ideal plan for taking the first step with AI. Here, Zunni automates a simple process — such as FAQ or basic scheduling — with a linear Q&A flow. It is designed to quickly relieve demand from the human team without requiring major changes to systems or operations.
Who It Is For
Companies that want to test AI agents in a well-defined flow, without great complexity.
Operations that need to reduce human service volume at a specific point (e.g., recurring questions or standardized requests).
How It Works in Practice
Main focus: automation of 1 simple process (e.g., FAQ or simple scheduling), with a direct conversational flow.
AI Agents: 1 predefined agent (e.g., a simple scheduling agent).
Customization: low — identity configuration (name, logo, colors) and basic text adjustments.
Integrations: none or only channels such as Widget, WhatsApp, and Messenger.
Analytics: standard dashboard with number of interactions and basic satisfaction indicators.
Platform (Zunni OS): access as a user, with no flow customization.
Support & SLA: support via ticket/e-mail during business hours (8h/day), following the client's priority queue and competing with the general operation queue.
Professional Plan
Monthly price (per agent): R$ 8,000 – R$ 11,000
For those who want to go beyond the basics and connect AI to the business.
Professional is designed for operations that already see AI as part of their strategy, not just a Q&A tool. It enables automating multiple processes in the same flow — for example, scheduling + triage — with integration to existing systems and a higher level of journey customization.
Who It Is For
Companies that need the AI agent to talk to CRMs or scheduling systems.
Operations looking for more funnel intelligence (e.g., understanding scheduling conversion and friction points in the flow).
How It Works in Practice
Main focus: automation of multiple processes in the same flow (e.g., scheduling + triage).
AI Agents: set of predefined agents, adapted to the client's context.
Customization: medium — customization of conversation flows and specific business rules.
Integrations: standard integrations via API with CRMs or scheduling systems.
Analytics: custom reports and funnel analysis (e.g., scheduling conversion per journey stage).
Platform (Zunni OS): manager access, with the ability to customize existing flows.
Support & SLA: access to the Success Manager via chat (8h/day), exclusive support queue for Professional clients, and communication through channels like chat/WhatsApp with direct interaction with the account team.
Enterprise Plan
Monthly price (per agent): R$ 12,000 – R$ 15,000
For operations that want AI driving the journey end to end.
Enterprise is the plan for those who need AI to accompany the complete journey of the patient or user, with complex flows and proactive behavior. At this level, the agent stops being just a contact point and becomes a digital journey manager, integrated with the organization's main systems.
Who It Is For
Healthcare organizations, insurance companies, and large operations requiring deep integrations (PEP/EMR, HIS, ERPs).
Teams that want to monitor business KPIs (such as operational efficiency, ROI, cost reduction) based on agent performance.
How It Works in Practice
Main focus: complete journey automation for the patient/user.
AI Agents: agents with complex and proactive flows, covering multiple stages of the journey.
Customization: high — complex flows (such as care pathways) and advanced business logic.
Integrations: deep integrations with Electronic Health Records (PEP/EMR), HIS, and ERPs.
Analytics: BI dashboards with business metrics (ROI, cost reduction, operational efficiency) and KPI tracking defined jointly with the client.
Platform (Zunni OS): administrator access, with autonomy to create new agents and flows.
Support & SLA: support during business days and hours, with a dedicated Success Manager, uptime and availability SLAs specific to this tier, and proactive monitoring of the operation, agent, flow, and success KPIs.
Custom Plan
Monthly price (per agent): from R$ 16,000
For challenges that require a tailor-made solution design.
The Custom plan is indicated for scenarios where Standard, Professional, and Enterprise are not sufficient. Here, Zunni designs a bespoke project on demand: from specific regulatory requirements to 24×7 service demands, dedicated engineering teams, and continuous evolution cycles.
Who It Is For
Clients with very specific business, security, or infrastructure demands.
Projects requiring extended SLA, multiple communication channels, and a dedicated technical team.
How It Works in Practice
SLA category: Custom (On-demand projects)
Support channels: multiple — Slack, WhatsApp, e-mail, regular meetings.
Hours: 9×5 or 24×7, as defined in the contract.
Response time: up to 2h for critical cases.
Availability: availability SLA of 99%, as per scope.
Zunni team: dedicated engineering, biweekly sprints of continuous agent and flow evolution, and human handoff included as needed and agreed in the contract.
What every plan includes
Regardless of the chosen tier, all Zunni projects follow a common backbone for agent deployment and governance.
Zunni project backbone
Initial diagnosis with the end client (processes and journey).
Persona and purpose definition of the AI agent.
Conversational flow design, including prompt design and knowledge base.
Integrations with client systems (CRM, ERP, WhatsApp, website, etc.), within the contracted scope.
Internal training and testing (UAT) before going live.
Deployment and KPI monitoring, aligned with the project's objectives.
Client team training and, when appropriate, operational handover.
Additional commitments
Delivery of technical setup and team training within 30 days after kickoff.
Level 2 technical support, with exclusive channels and availability SLAs according to the product tier.
Compare the plans
See, side by side, what changes between Standard, Professional, Enterprise, and Custom in terms of focus, integrations, data, and support.
| Feature | Standard | Professional | Enterprise |
|---|---|---|---|
| Main focus | Automation of 1 simple process, linear flow (FAQ, simple scheduling). | Automation of multiple processes in the same flow (e.g.: scheduling + triage). | Full automation of the patient/user journey. |
| AI Agents | 1 predefined agent (e.g.: simple scheduling agent). | Predefined agents adapted to the client's context. | Agents with complex and proactive flows. |
| Customization | Low • visual identity and basic texts. | Medium • flow customization and business rules. | High • complex flows, care pathways, advanced logic. |
| Integrations | None or only channels (Widget, WhatsApp, Messenger). | Standard integrations (APIs for CRMs or scheduling systems). | Deep integrations with PEP/EMR, HIS, and ERPs. |
| Analytics / Data | Standard dashboard (number of interactions, basic satisfaction). | Custom reports and funnel analysis. | BI dashboards with business metrics (ROI, costs, efficiency). |
| Platform (Zunni OS) | User access (not customizable). | Manager access (customize existing flows). | Administrator access (create new agents and flows). |
| Support & Services | Ticket/e-mail support during business hours, with response within the business window and internal operation queue. | Exclusive queue for Professional clients, chat and WhatsApp channels for questions, with access to the Account Manager. | Proactive operation monitoring in an exclusive queue and constant monitoring of the agent, flow, and success KPIs. |
Pricing & conditions
Understand how the pricing structure works and the general contracting rules.
Pricing & commercial conditions
Initial setup (implementation): fixed value, defined by the complexity and product tier.
Recurring monthly fee: varies according to interaction/message/minute volume, number of active integrations, support and monitoring level, and agent monthly fee.
Optional add-ons: advanced customizations (integrations, dashboards, reports), proprietary model licensing, or fine-tuning processes.
General rules
Minimum contract period: 12 months.
Billing: monthly in advance.
Adjustment: annual by IPCA or similar index, with prior notice; possibility of extraordinary revision for relevant cost variations.
Ready to get started? Talk to our sales team.
Talk to Sales