The starting point
Recurring questions compete with matters that need HR attention.
HR
Illustrative scenario: help employees find policies and start internal requests.
Illustrative scenario — not a customer result.

Recurring questions compete with matters that need HR attention.
An agent locates current policy, identifies its source and prepares requests through authorized workflows.
Sensitive personal matters, disputes and exceptional interpretations remain with HR professionals.
This scenario illustrates a possible design, with no measured customer outcomes. Data access, safeguards, acceptance criteria and expected gains must be agreed during discovery.