Zunni for CX and Support

Resolution Engine for support that needs to finish work.

Zunni orchestrates AI agents for triage, guided resolution, ticket updates, system lookup, and human handoff with complete history.

See resolution

Classifies intent, urgency, risk, and next operational step.

Resolves guided tasks and updates CRM, tickets, or support records.

Hands off to humans with context instead of a lost conversation.

Resolution Engine

The layer turns contact into execution: understand, retrieve, decide within rules, act in the stack, and measure quality.

Focus

Resolution, not just response

Channels

Voice, WhatsApp, chat, email

Outcome

Less queue and rework

Operational pain

Support scales volume before it scales resolution.

Customers enter through several channels, repeat context, wait for triage, and often end in a manual ticket.

Queues grow when volume reaches a new level.

Human agents spend time collecting basic data.

Tickets are incomplete or poorly classified.

Churn and complaint risk appear late.

Zunni treats support as an operational layer: each conversation should move the case forward.

Creative application

An autonomous resolution desk for the first line.

The agent does not only chat. It follows runbooks, checks data, executes allowed actions, and knows when to stop.

Smart triage

Detects topic, priority, sentiment, risk, and missing information before involving the team.

Guided resolution

Executes approved steps, checks systems, and updates case status.

Complete handoff

When escalation is needed, it delivers summary, collected data, attempts, and recommended next step.

Executable workflow

From contact to traceable resolution.

The execution layer reduces the distance between incoming message, decision, and operational update.

Understand intent

Classify reason, customer, channel, urgency, risk, and required data.

Retrieve context

Find history, contract, orders, tickets, knowledge-base articles, or logs.

Execute next action

Reply, open or update ticket, record CRM activity, and notify the owner.

Control quality

Measure resolution, satisfaction, escalation, rework, and process adherence.

Integrations

Action across support channels and systems.

Zunni connects inbound channels, CRM, help desk, knowledge bases, and internal automations.

Zendesk/Freshdesk

Salesforce/HubSpot

Chat

Telephony

Knowledge base

Governance and ROI

More autonomy without losing support standards.

Execution needs to preserve tone, policy, refund limits, escalation, and traceability.

Safety

Controls

Approved runbooks by case type

Action limits by risk and value

Mandatory handoff for exceptions

Audit trail for decisions and answers

ROI

Metrics

First response time

First-contact resolution rate

Escalations avoided

Rework per ticket

Does your support answer or actually resolve?

We map a support workflow with enough volume, rules, and integration to prove operational gain.

Start with one recurring, measurable contact reason.

Connect knowledge base, tickets, and CRM.

Measure resolution, saved time, and quality.

ROI